Shipping Policy

At Industry Kitchen Supply, we strive to provide a seamless delivery experience for all our customers. Below, you’ll find everything you need to know about shipping, including free shipping details, delivery timelines, and how to ensure a smooth receiving process.

Have questions? Contact us anytime at support@industrykitchensupply.com or (833) 526-2564.

📦 Free Shipping on All Orders

Available for all orders within the continental United States.
No hidden fees or additional charges for standard shipping.

Note: We do not currently ship to Alaska, Hawaii, or international locations.

Where We Ship

All commercial and residential addresses within the continental U.S.
Free shipping applies to all products.
Remote residential deliveries may require additional coordination.

Processing & Fulfillment

Order Processing

Orders are processed within 2–5 business days (Monday–Friday).
Specialty or custom items may take longer, and we’ll notify you of any extended timelines.
Once your order is processed, you’ll receive an email with your order confirmation and estimated shipping timeframe.

Direct Fulfillment

Products ship directly from the manufacturer to ensure fast delivery.
Orders with items from multiple manufacturers may arrive in separate shipments, each with its own tracking details.

Shipping Methods & Delivery Timelines

Standard Shipping

Included for free.
Transit time: 5–7 business days after shipment.
Total delivery time: 7–12 business days (including processing time).

Freight Shipping (Large/Heavy Items)

Applies to items like refrigerators, ranges, and prep tables.
Requires delivery appointment scheduling with the freight carrier.
Transit time: 5–7 business days after shipment.

Expedited Shipping

Available on select items for an additional fee.
Contact us to confirm availability and pricing.

Delivery Instructions

Inspecting Your Shipment

Inspect all items upon delivery for visible damage before signing the receipt.
If damage is noticed:
1. Do not accept the delivery and notify the freight carrier immediately.
2. Contact us within 48 hours at support@industrykitchensupply.com with photos of the damage and packaging.

This ensures we can resolve the issue promptly and facilitate replacements or repairs.

Missed Delivery Appointments

Freight carriers schedule delivery appointments for large shipments.
Missed appointments may result in a redelivery fee, which is the customer’s responsibility.
If you anticipate a missed appointment, contact the carrier directly to reschedule.

Custom & Special Orders

Custom or special-order items may require additional processing time.
Delivery estimates will be communicated during order confirmation.

Need Help?

Our team is here to assist with any questions or concerns:

Email: support@industrykitchensupply.com
Phone: (833) 526-2564
Business Hours: Monday–Friday, 8 AM–5 PM CST

Thank you for choosing Industry Kitchen Supply! We’re committed to ensuring your delivery process is smooth and hassle-free.