At Industry Kitchen Supply, we are committed to offering you the best prices on high-quality commercial kitchen equipment. If you find a lower price from a competitor, we’ll match it—guaranteed. Our goal is to provide you with confidence and value when you shop with us.
How Our Price Match Guarantee Works
-
Found a Better Price?
- If you find an identical product at a lower price from an authorized retailer, let us know.
- We’ll match their price and ensure you’re getting the best deal.
-
When to Request a Price Match:
- Before Purchase: Contact us with details about the competitor's price before placing your order.
- After Purchase: If you find a lower price within 48 hours of placing your order, we’ll match it retroactively.
Requirements for Price Matching
To qualify for our Best Price Guarantee, the following conditions must be met:
- The product must be identical, including the brand, model number, color, and configuration.
- The product must be available at the lower price from an authorized retailer (not private sellers, auction sites, or unauthorized resellers).
- The competitor’s price must be in USD and include all shipping and handling fees.
- The product must be in stock and available for immediate purchase.
- Price matches do not apply to:
- Clearance, closeout, or liquidation sales.
- Promotional offers like "Buy One Get One Free" or bundle discounts.
- Pricing errors or misprints.
How to Submit a Price Match Request
It’s easy to request a price match! Simply follow these steps:
-
Gather Your Information:
- The competitor’s product page link or a written quote.
- Details about the lower price, including shipping fees.
-
Contact Us:
- Phone: Call us at (833) 526-2564 during business hours.
- Email: Send your request to support@industrykitchensupply.com with the subject line: Price Match Request.
-
Verification and Adjustment:
- Our team will verify the competitor’s price and availability.
- Once confirmed, we’ll adjust the price for your order or issue a refund for the difference if you’ve already purchased.
Why Shop with Us?
- Competitive Pricing: We ensure you’re getting the best value for your investment.
- Top-Quality Products: All our products come from trusted manufacturers and meet industry standards.
- Hassle-Free Process: Our price match guarantee makes it simple to save while shopping with confidence.
Contact Us
For questions about our Best Price Guarantee or to submit a request, please reach out to us:
- Phone: (833) 526-2564
- Email: support@industrykitchensupply.com
- Business Hours: Monday–Friday, 9 AM–5 PM CST
We are here to make your shopping experience as smooth and cost-effective as possible!